Responsible Gaming

Gambling at 19Rich is intended for entertainment purposes only and should never be considered a source of income or financial solution. It is essential for players to approach online pokies with a mindset of enjoyment and to maintain control over their gambling activities. We prioritize player well-being and encourage a responsible gambling environment.

Self-Control Tools

19Rich provides various responsible gambling tools designed to help players manage their gaming activities effectively. These tools include:

• Deposit Limits: Players can set daily, weekly, or monthly limits on the amount they can deposit into their accounts. This feature helps control spending and prevents excessive gambling.

• Loss Limits: Players can establish loss limits that restrict the amount of money they are willing to lose within a specific timeframe, promoting financial awareness.

• Wagering Limits: This tool allows players to set limits on the amount they wager, ensuring that they maintain control over their betting activities.

• Session Time Limits: Players can set a maximum duration for their gaming sessions. Once the time limit is reached, they will receive a notification and can choose to continue or take a break.

• Cooling-Off Periods: Players have the option to take a short break from gambling by activating a cooling-off period. This can last from a few hours to several days, allowing time for reflection.

• Self-Exclusion Options: For players who feel they need a longer break, 19Rich offers self-exclusion options that allow them to restrict access to their accounts for a specified period or indefinitely.

Self-Assessment

Players are encouraged to reflect on their gambling behavior through a series of structured questions. This self-assessment can help identify early signs of problematic gambling:

1. Do I often gamble to escape from stress or negative feelings?
2. Have I ever felt the need to gamble with larger amounts of money to feel satisfied?
3. Do I find myself chasing losses by continuing to gamble after losing?
4. Have I experienced difficulty in setting limits on my gambling activities?
5. Do I feel anxious or irritable when I am not gambling?
6. Have I neglected personal relationships, work, or other responsibilities due to gambling?
7. Do I often lie to friends or family about my gambling habits?

Recognizing the answers to these questions can empower players to take proactive steps towards responsible gambling.

Protection of Minors

19Rich is committed to preventing underage access to online gambling services. We implement robust safeguards and procedures, including:

• Age Verification: All players must verify their age during the registration process to ensure they are of legal gambling age.

• KYC Checks: Know Your Customer (KYC) checks are performed to confirm the identity of players and prevent minors from accessing the platform.

External Help

Players who may be struggling with gambling-related issues are encouraged to seek professional support. Several organizations offer assistance to those in need, including:

• GamCare: Provides information, advice, and support for anyone affected by problem gambling.

• BeGambleAware: Offers a wide range of resources and support services to promote responsible gambling.

• Local Support Services: Various local organizations in Australia provide help for individuals facing gambling-related challenges.

Early Warning Signs of Problematic Gambling Behavior

It is crucial for players to be aware of the early warning signs that may indicate problematic gambling behavior. Some signs include:

• Frequently betting larger amounts to achieve the same level of excitement.
• Feeling a need to gamble more often or with increased stakes.
• Experiencing financial difficulties due to gambling.
• Hiding gambling activities from friends and family.
• Feeling restless or depressed when not gambling.
• Using gambling as a way to cope with stress or anxiety.

Recognizing these signs early can help players take necessary actions to regain control.

Immediate Actions for Players

If players feel they are losing control over their gambling activities, they should take immediate action by:

• Utilizing the self-control tools available on the 19Rich platform to set limits or take a break.
• Reaching out to the support team for guidance and assistance.
• Considering temporary or permanent self-exclusion to prevent further gambling.

Account Restriction and Self-Exclusion Mechanisms

Players have the option to request account restrictions or self-exclusion at any time. These mechanisms are designed to promote responsible gambling practices and provide a safety net for those who need it. Players can:

• Contact the support team to initiate the self-exclusion process.
• Set a predetermined duration for self-exclusion, which can be reviewed and extended if necessary.
• Revisit their decisions after the self-exclusion period to evaluate their relationship with gambling.

Personal Responsibility and Platform-Supported Protection Tools

While 19Rich offers various tools and support options, personal responsibility is paramount. Players are encouraged to take ownership of their gambling habits and to utilize the tools provided to help maintain control. The 19Rich platform aims to support responsible gambling through education and accessible resources while respecting player confidentiality.

Confidentiality and Non-Judgmental Support Approach

At 19Rich, we understand that discussing gambling behavior can be sensitive. Our approach to support is non-judgmental and confidential. Players can feel safe reaching out for help, knowing that their privacy will be respected. The support team is trained to provide assistance without bias, ensuring that every player receives the help they need.

By promoting responsible gambling and offering practical tools and support, 19Rich aims to create a safe and enjoyable environment for all players while engaging with online pokies.